Callshu is a shift notification platform for businesses to contact their own employees about available shifts using automated calls and text messages. It is designed for employment-related communications only and is not a marketing, telemarketing, or mass-communication tool. All use of Callshu is subject to applicable telecommunications laws, including the TCPA (US) and CRTC rules (Canada). By creating an account or using Callshu, you agree to these terms in full.
"Service" means the Callshu platform, including the web application, API, and all related services operated by Callshu Inc. "You" or "Customer" means the business or organization that creates an account. "Employee" means any individual whose contact information you add to Callshu. "We" or "Callshu" means Callshu Inc.
You must be a legally registered business or organization with a pre-existing employment or contractor relationship with every person you contact through Callshu. You must be located in and operating within the United States or Canada. The individual creating the account must be at least 18 years of age and authorized to bind the organization to these terms.
You may only use Callshu to notify your own employees or contractors about available or open shifts, collect shift acceptances or declines via automated phone call, and manage employee call-out rosters within your organization.
You may not use Callshu for telemarketing, advertising, or promotional calls of any kind; contacting individuals who are not your employees or contractors; calling numbers obtained from purchased or rented contact lists; any form of unsolicited contact or robocalling; harassment, intimidation, or abuse of any person; or any purpose that violates applicable law.
You acknowledge that automated calling and texting is regulated under the Telephone Consumer Protection Act (TCPA, 47 U.S.C. § 227) in the United States and the Canadian Radio-television and Telecommunications Commission (CRTC) Unsolicited Telecommunications Rules and Canada's Anti-Spam Legislation (CASL) in Canada. These laws apply to all automated calls and texts placed through Callshu, regardless of the content or purpose.
You are solely responsible for obtaining, documenting, and maintaining prior express consent from each employee before adding them to Callshu and initiating any automated calls or texts. All communications placed through Callshu are initiated by you, the Customer. Callshu acts solely as a technical platform that executes calls and texts on your behalf and at your direction. Callshu does not independently initiate, select recipients for, or determine the content of any communication. The legal obligation to ensure compliance with all applicable telecommunications and privacy laws rests entirely with you.
Callshu provides a consent management tool (SMS opt-in/opt-out) and enforces technical safeguards including rate limits on campaign creation, consent verification before calls are placed, daily usage limits, and manual account review. Consent request SMS messages are sent only between 8:00 AM and 6:00 PM in the account's configured timezone, to avoid contacting employees at unreasonable hours. We may monitor usage patterns to detect abuse and enforce compliance with these terms. These safeguards are designed to support — but do not guarantee — your compliance with applicable law.
Callshu's built-in consent mechanism works as follows: when you add an employee, the system sends an SMS to the employee requesting their consent to receive automated shift notifications. The employee must affirmatively reply YES to opt in. Employees may opt out at any time by replying STOP. A complete consent audit trail is maintained for every employee, including the date and time of each consent SMS sent, each opt-in received, each opt-out received, and any manual consent overrides.
Callshu provides a manual consent override feature for situations where an employee has given consent through other means (such as verbal confirmation in person or a signed written agreement) but cannot respond via SMS (for example, employees who use landlines). A manual override may only be used when you have independently obtained and documented the employee's consent. All manual overrides are logged in the consent audit trail with the identity of the account holder who performed the override. You are solely responsible for maintaining independent records of any consent obtained outside of Callshu's SMS system.
While Callshu's SMS opt-in system is designed to support compliance with consent requirements for employment-related notification use cases, you are responsible for ensuring that this level of consent is sufficient under the specific laws applicable to your jurisdiction and industry. An employment or contractor relationship alone does not constitute consent under TCPA or CASL — affirmative opt-in is required regardless of the employment relationship. Where stricter consent is required (such as written consent), you must obtain it independently and maintain your own records.
Callshu reserves the right to request proof of consent from any customer and to suspend accounts that cannot demonstrate a good-faith basis for the consent of their employees.
You agree not to call any employee who has revoked consent (opted out), not to contact numbers registered on the National Do Not Call Registry (US) or the National Do Not Call List (Canada) unless you have documented, lawful consent, and not to contact numbers outside the United States or Canada.
You must not add to your employee roster emergency services numbers (911, 811, etc.), numbers belonging to individuals who have not consented, numbers outside the United States or Canada, or any number for which you do not have a legitimate, employment-related reason to contact.
All accounts require manual approval. Callshu reserves the right to approve, decline, suspend, or terminate any account at its sole discretion, including if we reasonably believe you are violating these terms, any applicable law, or using the Service in a manner that poses risk to the platform, other users, or third parties.
Upon approval, Callshu assigns you a dedicated phone number for outbound notifications. This number is leased from our telecommunications provider (Twilio Inc.) and remains the property of Callshu. It will be released when your account is closed, terminated, or expired. You may not transfer, port, or use this number for any purpose other than Callshu shift notifications.
When you use Callshu, you are the data controller for your employees' personal information (names and phone numbers). Callshu acts as a data processor on your behalf. We process employee data solely to provide the Service. See our Privacy Policy for details on how we handle personal information.
You represent that you have a lawful basis to provide employee personal information to Callshu and that you have provided any required notices to your employees regarding the processing of their data through the Service.
Callshu is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted service, specific call delivery rates, specific uptime percentages, or that the Service will meet your specific requirements. We will make commercially reasonable efforts to maintain availability but are not liable for downtime, delayed calls, or failed deliveries.
To the maximum extent permitted by law, Callshu's total aggregate liability to you for any and all claims arising out of or related to the Service shall not exceed the amounts you paid to Callshu in the three (3) months immediately preceding the event giving rise to the claim, or fifty Canadian dollars (CAD $50), whichever is greater.
In no event shall Callshu be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, or business interruption, regardless of the theory of liability. Callshu shall not be liable for any regulatory fines, penalties, or enforcement actions arising from your violation of applicable law or your failure to obtain or maintain proper consent from your employees.
You agree to indemnify, defend, and hold harmless Callshu Inc., its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your use of the Service; (b) your violation of these terms; (c) your violation of any applicable law, regulation, or third-party right, including TCPA, CRTC, CASL, PIPEDA, or any provincial privacy legislation; (d) any complaint, claim, or legal action by any person you contacted through the Service; or (e) any employee data you provided to or processed through the Service.
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising under these terms shall be resolved through binding arbitration administered in Toronto, Ontario, under the rules of the ADR Institute of Canada. Each party shall bear its own costs. Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction.
You may delete your account at any time through the Account page. Upon deletion, all your data (employees, campaigns, history) is permanently removed in accordance with our Privacy Policy. Callshu may terminate your account for breach of these terms with or without notice. Sections 10, 11, and 12 survive termination.
Callshu may update these terms at any time. Material changes will be communicated by email to your registered address at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated terms. If you do not agree to the changes, you must stop using the Service and delete your account.
Callshu uses the following third-party services to provide the Service. By using Callshu, you acknowledge and consent to the processing of data by these sub-processors:
Questions about these terms? Contact us at support@callshu.com.
Callshu Inc.
Toronto, Ontario, Canada